Customer Service
- Shipping & Delivery
- Please allow 7 to 10 business days for your order to be shipped to you. Items will be shipped via UPS. However, orders to P.O. Boxes, APO/FPO addresses and U.S. Territories will be shipped by USPS Priority Mail.
- Privacy & Security
- We value your business and we want you to be aware of the safeguards we have in place to respect your privacy. We do not sell the information you provide us when you place an order. We go to great lengths to keep your financial information private and safe. All credit card transactions occur using PayPal to protect you from any loss, misuse or alteration of information collected.
- Returns & Replacements
- If you received a faulty item and need to exchange it for the same item, please contact us at 770-718-0062 or email john@jgeyer.com to request a replacement. If you would like to exchange an item for a different one, please contact us to receive return instructions (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive to us. You can view completed returns and refunds by visiting http://www.nathandealstore.com/customer/account and accessing the relevant order summary.
